Mami188 Privacy Policy – Full Protection of Malaysian Members' Personal Data Guaranteed

Mami188 is an online casino and digital entertainment platform operating exclusively for users in Malaysia. We understand that your personal information is a trust you place in us, and we take that responsibility very seriously. This Privacy Policy has been crafted to provide full transparency on how we handle your data from start to finish.

This document applies to all information you provide or that we collect automatically when you use any mami188 service, including account registration, gaming activity — whether slots, baccarat, blackjack, roulette, live casino, Sports Betting such as the Malaysia Super League, EPL, badminton, or e-sports — as well as all financial transactions.

We will update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Any significant updates will be communicated to members via email or in-platform notification, with at least 7 days' notice before taking effect.

Mami188 collects various types of information depending on how you interact with our platform. Below are the main categories of data we process:

We may also request identity verification documents — such as a copy of your MyKad (Malaysian Identity Card) or other supporting documents — in specific situations, including large withdrawals, account verification, or when required under anti-money laundering (AML) laws.

Mami188 only uses your personal data for purposes that are legitimate, necessary, and proportionate. We do not process your data beyond what is required for the stated purposes. Below are the primary purposes for which your data is used at mami188:

• Account management: Creating, verifying, and managing your member account on the mami188 platform
• Transaction processing: Processing deposits and withdrawals via supported Malaysian payment methods
• Service delivery: Gives you access to all mami188 games and services, including live casino, slots, and Sports Betting
• Security & Verification: Verifying your identity, preventing fraud, and ensuring account security
• Legal compliance: Fulfilling AML, KYC and other applicable Malaysian legal obligations
• Service communications: Sending important information regarding your account, transactions, and service updates
• Platform improvements: Analysing usage patterns to improve platform performance and user experience
• Customer support: Resolving complaints and enquiries you submit to our team
• Responsible gaming: Monitoring and supporting healthy gaming habit management

We may use your data to send marketing communications about mami188 promotions and offers if you have consented to receive them. You may withdraw this consent at any time through your account settings or by contacting our support team.

Mami188 does not sell, rent, or transfer members' personal data to third parties for their commercial purposes. However, in certain limited circumstances, we may need to share your information with the following trusted parties:

• Payment service providers: Authorised payment gateways to process your deposit and withdrawal transactions
• Gaming technology provider: Licensed game software providers that deliver game content to you
• IT service providers: Hosting companies and infrastructure that help us run the platform securely
• Legal authorities: Malaysian government agencies or authorities when required by law or court order
• Anti-fraud bodies: Organisations that help detect and prevent fraudulent activity or money laundering

Should mami188 need to transfer data outside Malaysia, we ensure that equivalent or greater protection is afforded to that data, in line with the Data Protection Principles of PDPA 2010.

Mami188 continually invests in the latest security infrastructure to protect members' data from unauthorised access, loss, destruction, or disclosure. Below are the key security measures we have in place:

• End-to-end encryption: All communications between you and the mami188 platform are protected by the latest TLS/SSL protocols
• Internal access controls: Only staff with specific authorisation may access sensitive member data, and every access is automatically logged
• Two-factor authentication (2FA): Available to all mami188 member accounts as an additional security layer — we encourage all members to enable it
• Anomaly monitoring: Our automated system monitors unusual activity around the clock and triggers security reviews whenever necessary
• Penetration testing: mami188 conducts regular security testing by independent experts to identify and address vulnerabilities
• Secure data backup: Data is regularly backed up to separate encrypted storage to ensure service continuity

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure against all cyber threats. You also play an important role by using strong passwords, not sharing your login credentials, and promptly reporting any suspicious activity to us.

Mami188 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. Once the prescribed period has lapsed, data will be securely deleted or anonymised.

When you close your mami188 account, we will initiate the data deletion process within 30 days for data not subject to legal retention requirements. Data that must be retained for regulatory compliance will be kept for the prescribed period before being securely deleted.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mami188. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact us by email at support@mami188.io or via live chat on the mami188 platform. Please clearly include your username and the details of your request. We may need to verify your identity before processing your request.

Mami188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and deliver a more personalised experience.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the mami188 platform. We do not use third-party cookies for advertising or cross-site tracking purposes.

Mami188 strictly prohibits the use of its platform by individuals under the age of 18. We do not knowingly collect or process personal data from children or minors. All registration processes are designed to verify the applicant's age.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way mami188 handles your personal data, we encourage you to contact us directly. Our team is ready to assist you promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia in accordance with the provisions of PDPA 2010. We are committed to resolving every issue fairly and transparently before any escalation becomes necessary.